CRM or Customer Relationship Management is a system that aims to improve the relationship with existing customers, find new potential customers, and recover old customers. This system can be implemented with software that helps to collect, organize and manage customer information.
Tracking leads generated for the business, including who the sales rep is, what products/services it’s for, [...]
Customer Relationship Management
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer connections and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. The Sales Cloud (Salesforce.com’s CRM system) is a secure cloud based CRM system that can help every part of your business get a 360 degree view of your customer.